Strategic Account Manager

About the role

ABB is looking for a Strategic Account Manager to drive proactive customer experiences for its Canadian key accounts. Reporting to the EL Customer Operations Manager, you will work in a hybrid model, collaborating across sales, operations, and supply‑chain teams to ensure high‑quality service and customer satisfaction.

Key responsibilities

• Partner with Commercial Operations and Sales to identify, manage, and grow local key accounts while meeting service‑level agreements.
• Lead communication across internal and external stakeholders to resolve customer issues and maintain satisfaction.
• Collect forecasts from customers and sales, coordinate with RDC and feeder factories, and take appropriate actions to meet demand.
• Independently resolve complex support issues, ensuring end‑to‑end handling of production, scheduling, pricing, and invoicing.
• Monitor backlog, provide accurate updates, and improve Return‑On‑Time‑Delivery (ROTD) for key accounts.
• Track sales performance against targets and share insights with management.
• Build long‑term relationships, identify fulfillment challenges, and work with engineering or PMM for alternative solutions.
• Act as project manager on large initiatives, coordinating kickoff and delivery schedules with internal and external partners.

Required profile

• Bachelor’s degree in Engineering, Business Administration or related field (or associate degree with additional experience).
• 6+ years of experience in customer experience, project execution, and supply‑chain management (or 8+ years with an associate degree).
• Fluent in French and English, with strong communication skills.
• Willingness to travel 20‑40% of the time.

Required skills