Store Associate – Retail Customer Service

About the role

We are seeking a friendly and motivated Store Associate to join our Ottawa team. In this position you will deliver excellent customer service, operate checkout stations and help keep the store organized and well‑stocked.

Key responsibilities

• Provide high‑quality service to every customer, answering questions and assisting with purchases.
• Accurately process transactions using electronic cash registers, mainline and self‑checkout systems.
• Restock merchandise around the checkout area and ensure planograms, labels and price tickets are correct.
• Perform markdowns, SKU changes, and cycle counts as needed.
• Follow all policies for tobacco, lottery, health and safety, and loss‑prevention.
• Maintain a clean and organized checkout work area.

Required profile

• Strong customer‑service orientation.
• Ability to work both independently and as part of a team in a fast‑paced environment.
• Attention to detail and good communication skills.
• Physical ability to stand, walk, lift up to 18 kg and perform repetitive hand motions.

Required skills

• Operation of point‑of‑sale (POS) cash registers and self‑checkout equipment.

What we offer

• Hourly wage of $17.60 (CAD) with eligibility for store bonus plans.
• Flexible full‑time or part‑time schedules, including evenings and weekends.
• Comprehensive benefits for permanent team members.
• Opportunities for career growth within a national retail brand.