Software Developer – Tech Support

About the role

Perseus Payments Inc. is seeking a technically strong Software Developer to join the PerseusPay team in a hybrid technical support capacity. You will act as the first line of defense for production issues on a real‑time payments platform, working directly with dealer customers and internal teams to diagnose and resolve problems quickly.

Key responsibilities

• Monitor production during core business hours and proactively identify issues in payment processing, settlements, and integrations.
• Tri­age support requests, assess severity, reproduce issues, and provide clear status updates and ETAs.
• Investigate problems using Datadog, Azure Application Insights, and SQL queries to pinpoint data, configuration, integration, or code‑related causes.
• Serve as the primary technical contact for dealers experiencing payment, terminal, or settlement issues.
• Write and run diagnostic SQL queries to validate data and trace transactions end‑to‑end.
• Collaborate with the payment processor’s support team to resolve gateway‑related problems.
• Document fixes, work‑arounds, and root causes in the team knowledge base.
• Escalate recurring or systemic bugs to engineering with clear reproduction steps.
• Participate in post‑incident reviews and improve runbooks and incident response playbooks.
• Make small code or configuration changes for straightforward issues and independently deploy them to production when appropriate.

Required profile

• Minimum 3 years of experience in technical support or software development with direct exposure to production systems.
• Proficiency in C#/.NET and ability to navigate a production .NET codebase.
• Strong SQL skills for writing diagnostic queries against complex relational schemas (SQL Server/Azure SQL).
• Hands‑on experience with Azure cloud services.

Required skills

• C#
• .NET
• SQL
• Azure
• Datadog
• Azure Application Insights