Site Manager – Operations Lead

About the role

Ricoh is seeking a proactive Site Manager to lead daily operations, supervise staff, and ensure customer expectations are consistently met. The role combines production oversight, financial accountability, and high‑visibility client interaction.

Key responsibilities

• Drive shift profitability by managing material usage and controlling production labor percentages.
• Maintain quality and deadline standards through effective job scheduling.
• Serve as the primary daily contact for clients, handling pricing, orders, and invoicing issues.
• Provide training on workflow and machine operations as needed.
• Oversee payroll accuracy and correct time‑clock entries.
• Support audit and deadline compliance to improve operational quality.
• Increase employee retention by meeting turnover and tenure goals.
• Ensure proper staffing by aligning employee skills with production demands.
• Implement Ricoh Service Excellence standards and manage the site’s P&L.

Required profile

• High school diploma or equivalent.
• Minimum 5 years of relevant experience, preferably in a supervisory or management role.
• Ability to perform physical tasks such as standing, walking, lifting up to 50 lb, and occasional climbing.
• Proven experience setting realistic goals and prioritizing objectives.
• Excellent verbal and written communication skills.

Required skills

• Intermediate to advanced proficiency with Microsoft Office.

What we offer

• Opportunity to lead a dynamic team within a global technology company.
• Professional development and training programs.
• Competitive compensation package.