Service Desk Agent

About the role

Join CGI’s Payroll Services Centre in Montreal as a Service Desk Agent. You will support the CESAD Home Support Program by processing payroll, handling client inquiries, and ensuring accurate employment records for thousands of employees across Canada.

Key responsibilities

• Process payroll for employees participating in the CESAD program.
• Enter and update client data, including additions, modifications, and terminations.
• Generate Records of Employment for terminated staff.
• Respond to inquiries from government agencies and clients.
• Provide courteous, solution‑focused service to internal and external customers.

Required profile

• High school diploma or equivalent.
• Strong attention to detail and accurate data‑entry skills.
• Comfortable working with computers and standard office software.
• Excellent communication skills in both French and English.
• Empathetic, adaptable, and able to work effectively in a team.

Required skills

What we offer

• Paid, ongoing training on Canadian payroll.
• Hybrid work model (minimum 2 days onsite).
• Flexible weekday schedule supporting work‑life balance.
• Comprehensive health, insurance and wellness benefits.
• Employee Assistance Program, professional development plan, and profit‑sharing from day one.