Service Coordinator – Customer Service Triage

About the role

As the central point of connection between customers and multiple internal teams, you will handle incoming service requests, understand client needs, and ensure the right people receive the right information at the right time.

Key responsibilities

• Answer incoming service requests with warmth, professionalism, and genuine curiosity.
• Own the intake, triage, and routing of all incoming service requests, translating client needs into clear, actionable context for IT and professional services teams.
• Identify recurring issues, connect day‑to‑day requests to broader service trends, and flag opportunities for proactive client engagement and service improvements.

Required profile

• Build rapport quickly, make customers feel heard, and stay calm under pressure.
• Highly organized, able to juggle multiple requests without letting anything slip.
• Natural curiosity about business operations and the ability to spot patterns.

Required skills

• 4‑6+ years in a customer‑facing service, coordination, or operations role.
• Exceptional verbal and written communication skills.
• High emotional intelligence and strong judgment in prioritizing work in real time.

What we offer

• Competitive salary and benefits package.
• Stocked kitchen with healthy snacks, coffee and tea.
• Beautiful office in downtown Abbotsford, close to coffee shops and restaurants.
• Professional development opportunities and a team that values your ideas.