Service Center Representative

About the role

The Service Center Representative provides front‑line support to the university community, answering inquiries about academic, administrative and HR processes. Working under the supervision of an immediate manager, the role ensures accurate handling of benefits, payroll, and records transactions.

Key responsibilities

• Process electronic transactions and advise staff on procedures and system access.
• Provide detailed information on university policies, benefits, pension, payroll and compensation.
• Assess client needs, prepare acknowledgement letters, and generate reports.
• Maintain, code, enter and verify records, investigating and resolving discrepancies.
• Demonstrate and support the use of computerized information systems, including the employee record change system.
• Assist with form completion, follow up on requests, and refer complex issues to appropriate resources.

Required profile

• Service‑oriented and client‑focused attitude.
• Strong organizational and multitasking abilities.
• Ability to prioritize tasks and meet deadlines.
• Clear written and verbal communication in English and French.
• Knowledge of human‑resources payroll processes and procedures.

Required skills

• Workday HR system.
• Microsoft Word.
• Microsoft Excel (spreadsheets).