Service Advisor – Automotive Service

About the role

We are seeking a Service Advisor for OpenRoad Toyota Peace Arch in Surrey. The role involves handling customer inquiries, creating accurate repair orders, and delivering a high‑quality service experience.

Key responsibilities

• Greet customers, listen to vehicle concerns and write detailed repair orders.
• Obtain signatures and vehicle data, process paperwork as jobs are completed.
• Estimate costs and completion times, coordinate with the Service Manager when needed.
• Schedule service appointments, monitor work‑in‑progress and communicate any delays.
• Review repairs with customers at vehicle delivery and resolve complaints.
• Perform walk‑around inspections, arrange alternate transportation and manage loaner vehicles.

Required profile

• Working knowledge of automotive equipment.
• Ability to speak Mandarin is a tremendous asset.
• Valid British Columbia driver’s licence with a clean driving record.
• Strong communication and teamwork skills.

Required skills

• Automotive equipment knowledge.
• Proficiency with a computerized equipment maintenance system.

What we offer

• Access to a wide range of OEM brands including Toyota, Acura, BMW and more.
• Tool and footwear subsidy programs.
• Discounted vehicle purchasing and RRSP matching.
• Comprehensive health and dental benefits for full‑time employees.