Senior Scaled Customer Activation Manager

About the role

Ramp is building the smart infrastructure for finance teams, automating spend across thousands of companies. The Scaled Customer Activation team owns onboarding, activation, and early growth of self‑service customers, and this senior role will help shape the international customer success motion.

Key responsibilities

• Become an expert in Ramp’s integration and configuration options and drive efficient onboarding of new customers at scale.
• Own micro‑SMB and SMB accounts 1:1, ensuring full onboarding within 60 days with fewer than two calls.
• Balance multiple implementation tasks, follow‑up, and proactive outreach while partnering with Product to surface customer feedback.
• Identify automation opportunities to scale the onboarding process and maintain industry‑leading satisfaction rates.

Required profile

• Minimum 3 years of experience in sales, customer success, or product operations within a B2B organization.
• Proven track record of meeting weekly or monthly KPIs and managing a high‑volume book of 100+ customers.
• Strong project‑management and time‑management abilities with excellent verbal and written communication.
• Desire for ownership and growth in a fast‑paced startup environment.

Required skills

• Netsuite
• QuickBooks
• Xero
• Sage

What we offer

• Flexible PTO and health & wellness stipend.
• Comprehensive medical, dental and vision coverage for employees and partial coverage for dependents.
• 401(k) with employer match (US) / Group Retirement Plan with employer match (Canada).
• Parental leave up to 16 weeks at 100% pay.
• Relocation expense coverage to major US hubs if needed.