Senior Product Manager – ICM Operations

About the role

Forma.ai is seeking a Senior Product Manager to lead initiatives across its ICM Operations platform, covering Core Services and Business Intelligence. You will own a portfolio of platform capabilities, work closely with engineering, operations, and leadership, and translate complex customer needs into scalable product solutions.

Key responsibilities

• Own product requirements and feature prioritization for core services and BI products.
• Translate unstructured customer input into structured business problems, use cases, and product ideas.
• Partner with engineering to shape features, refine requirements, and make prioritization trade‑offs.
• Drive alignment across engineering, operations, and leadership on priorities and outcomes.
• Gather feedback from customers and senior leadership and communicate product vision and roadmap.

Required profile

• Comprehensive experience building and using business intelligence, ticketing, and administrative tools.
• Strong understanding of data‑visualization best practices for enterprise scale.
• Ability to own a product area end‑to‑end and work cross‑functionally.
• Pragmatic, decisive, outcomes‑focused with excellent written and verbal communication.

Required skills

• Data visualization
• Business intelligence tools
• Ticketing systems
• Administrative tools

What we offer

• Base salary $140K‑$180K CAD plus employee stock ownership plan.
• Comprehensive healthcare coverage (medical, dental, vision, disability, life).
• $750 yearly training stipend for learning and development.
• Opportunities for career growth as an individual contributor or people leader.