Senior Key Accounts Manager – Strategic Customer Growth

About the role

BagginsHQ, an international technology firm, is expanding its commercial operations in Canada and seeks a Senior Key Accounts Manager to strengthen strategic customer relationships, support sales teams, and drive verified revenue growth across an assigned portfolio.

Key responsibilities

• Own commercial performance of the assigned portfolio and improve conversion rates alongside Enterprise Sales Executives and Sales Agents.
• Participate in customer meetings, provide commercial or technical expertise, and assist with solution presentations, negotiations, and proposals.
• Build and maintain long‑term relationships with strategic accounts, conducting regular reviews to uncover new business opportunities.
• Coordinate smooth onboarding, ensure outstanding service throughout the customer lifecycle, and resolve escalated concerns promptly.
• Identify upsell and cross‑sell opportunities, drive contract renewals, reactivate dormant customers, and develop growth strategies to maximize lifetime value.
• Coach and support sales colleagues, share best practices, and collaborate with management to improve commercial processes.

Required profile

• Proven experience managing strategic accounts and delivering revenue growth.
• Strong commercial acumen with the ability to support sales cycles from prospecting to implementation.
• Excellent relationship‑building and communication skills.
• Ability to work collaboratively across internal departments and resolve complex customer issues.

Required skills