Senior Associate, Alternative Ops Transfer Agency

About the role

State Street is hiring a Senior Associate for its Alternative Ops Transfer Agency in Toronto. The role oversees the Transfer Agency client service team (Associates and Senior Associates), manages client relationships and acts as escalation point for technical issues. It also supports business growth through onboarding new clients and helps build a continuous learning environment.

Key responsibilities

• Oversee the Transfer Agency team, manage daily priorities, plan teamwork and manage resources including recruitment of new staff
• Manage team HR policies, performance and career development
• Build and maintain client relationships through regular meetings and forums, and act as escalation point of contact for clients
• Final sign-off on internal (e.g. NAV), client and investor reporting so fund activity is accurate and in line with policies and procedures
• Take ownership of daily, cash and trade reconciliations
• Identify gaps in internal key controls and work with the wider TA manager/director group to close them, promoting a risk-awareness culture and zero-error policy
• Participate in department-wide training, draft and deliver courses and facilitate on-the-job training for Senior Associates

Required profile

• Bachelor's degree in finance or a business-related area, or relevant experience (2+ years)
• 4+ years of fund administration experience
• 2+ years of people management experience
• Experience managing client relationships and hedge fund transfer agency experience
• Knowledge of Private Equity (P/E) funds

Required skills

• Good working knowledge (2+ years) of AML and industry regulations
• Knowledge of Transfer Agency policies and procedures and use of ISS (AIS's enterprise-wide investor services system)
• Proficiency in Microsoft Office, particularly Excel

What we offer

• Salary range of $51,000 - $84,000 annual for the primary location
• Competitive benefits including medical care, insurance and savings plans
• Flexible work programs, development programs and educational support
• Paid volunteer days, matching gift programs and employee networks