Route Service Representative – Field Delivery Role

About the role

The Route Service Representative (RSR) is the face of UniFirst to its customers, delivering and picking garments and products while building strong relationships. This field‑based position offers a predictable Monday‑Friday schedule and the opportunity to grow sales on an assigned route.

Key responsibilities

• Manage an assigned route, delivering and picking garments and products daily as the primary customer contact.
• Load and unload route trucks, ensuring accuracy and efficiency at the start of each day.
• Provide on‑time, accurate deliveries and returns while maintaining high customer satisfaction.
• Build and maintain relationships with customers, address service needs, and introduce new products.
• Identify upselling opportunities to grow the route and increase earnings.
• Operate a company walk‑in truck safely, adhering to all safety standards.
• Troubleshoot service issues, manage inventory, and ensure compliance with safety procedures.

Required profile

• Customer‑centric mindset with strong relationship‑building abilities.
• Excellent time‑management and route‑efficiency skills.
• Dependable, problem‑solver with professional communication.
• Physical stamina to work in indoor and outdoor environments.

Required skills

• Safe operation of a walk‑in delivery truck.
• Loading and unloading of garments and products.
• Basic inventory management.