Retail Team Leader – Store Operations

About the role

We are looking for a motivated Retail Team Leader to support the Store Manager and Assistant Store Manager in daily store operations. You will lead a team of associates, ensure high standards of merchandising and customer service, and help drive store performance.

Key responsibilities

• Lead, supervise and coach store associates, providing guidance and support.
• Oversee store merchandising, shelf stocking, and manage daily shipments.
• Maintain excellent customer service standards and resolve complaints promptly.
• Perform manager‑on‑duty duties, including break scheduling, time and attendance tracking.
• Implement and uphold visual merchandising standards.
• Ensure store safety, cleanliness, and cash management procedures.
• Handle store opening and closing duties as needed.
• Participate in inventory processes and employee training.
• Assist with hiring, performance management, and follow‑up on assigned tasks.

Required profile

• Minimum of 1 year retail experience.
• 1–2 years in a supervisory role.
• Open availability for day, evening, and weekend shifts.
• Strong leadership and communication abilities.
• Ability to multitask and prioritize in a high‑volume environment.

Required skills

What we offer

• Stimulating and diverse working environment.
• Competitive compensation and benefits package.
• Company‑matched pension plan.
• Tailor‑made training and integration program.
• Career growth opportunities within the company.