Retail Store Sales Representative (12-month contract)

About the role

We are looking for enthusiastic, customer‑focused Retail Store Sales Representatives to join the Royal Ontario Museum’s retail team on a 12‑month contract. In this part‑time role you will be one of the first points of contact for visitors, helping create memorable museum experiences through excellent service and product knowledge.

Key responsibilities

• Deliver exceptional customer service and assist visitors with purchases, wayfinding, and product recommendations.
• Process retail transactions accurately using the Shopify Point of Sale (POS) system.
• Promote ROM merchandise, memberships, exhibitions, and special promotions.
• Maintain attractive, organized, and well‑stocked merchandise displays.
• Assist with visitor flow during peak periods while ensuring a welcoming environment.
• Collaborate with the retail team to meet sales, service, and operational targets.

Required profile

• Secondary school diploma or equivalent.
• Up to one year of experience in retail, hospitality, tourism, customer service, or a related public‑facing environment.
• Passion for delivering exceptional customer service and a positive attitude.
• Strong communication and interpersonal skills.
• Ability to work in a fast‑paced environment with large numbers of visitors.

Required skills

• Experience operating a POS system, preferably Shopify POS.