Retail Operations Manager - Enterprise

About the role

Turner & Townsend is hiring a Retail Operations Manager (Operations Team Lead) in Toronto. The role oversees day-to-day operational performance across a corporate real estate portfolio, leading a team of analysts or coordinators and working with Facilities, Finance, Projects and external vendors. It combines people leadership, operational oversight and data-driven decision-making.

Key responsibilities

• Lead and support a team responsible for real estate operations, ensuring performance, accountability and professional development
• Oversee daily operations across the corporate real estate portfolio, coordinating with Facilities and Property Management
• Monitor and analyze key metrics such as occupancy costs, service levels, utilization and vendor performance
• Keep operational reporting, dashboards and portfolio data accurate and timely
• Drive continuous improvement of efficiency, processes and data quality
• Partner with Finance on budgeting, forecasting, variance analysis and cost control
• Work with Projects, Workplace and Real Estate teams on portfolio changes, moves and capital projects
• Manage relationships with third-party vendors, service providers and internal stakeholders
• Ensure compliance with policies, governance standards and contracts, and support portfolio optimization, workplace strategy and cost-saving programs

Required profile

• Bachelor's degree in Engineering, Architecture, Business, Management or a related field, or equivalent experience
• 5+ years of experience in operations, project coordination or service delivery roles
• 2+ years of experience leading projects or initiatives
• Ability to manage multiple priorities and competing deadlines
• Organizational, planning and problem-solving skills

Preferred qualifications

• PMP project management certification
• Experience leading cross-functional or enterprise-wide initiatives
• Familiarity with operational governance and change management

What we offer

• Base salary range of $125,000 - $175,000 per year
• Health and dental coverage for you and dependents, including paramedical services
• Health spending account and RRSP option with company matching
• Annual learning and development budget and online learning tools
• Coverage of one professional membership or license fee per year
• Vacation, flex and sick days, with a flexible hybrid work approach