Restaurant Floor Manager

About the role

Hotel Arts is seeking a dynamic Restaurant Floor Manager to lead its dining outlets in Calgary. The role focuses on delivering exceptional guest experiences through strong leadership, innovative service, and efficient operations.

Key responsibilities

• Ensure budget adherence, resolve audit challenges, manage labor costs, and oversee inventory levels.
• Implement and maintain restaurant software systems, including Symphony and Open Table.
• Hire, train, and evaluate restaurant staff; develop training programs and coordinate onboarding.
• Oversee staff performance, enforce policies and standards, and manage daily operations.
• Manage staffing levels, scheduling, closing responsibilities, and respond to guest inquiries.
• Liaise with other departments, develop strategies to increase patronage, and ensure venue functionality and cleanliness.

Required profile

• Proven experience in a managerial role within a dining or hospitality setting.
• Strong leadership skills with a passion for exceptional service.
• Excellent communication and problem‑solving abilities.
• Valid ProServe Certificate.
• Authorization to work in Canada.

Required skills

• Proficiency with Open Table.
• Experience using Micros.
• Familiarity with Symphony restaurant software.
• General computer skills and knowledge of food and beverage service.