Reservation Agent

About the role

U-Haul is looking for a Reservation Agent in Coquitlam, British Columbia, working under the direction of the Traffic Control Manager. The role supports customers, field team members and U-Haul dealerships through reservation placement and equipment distribution. The position is not eligible for employer sponsorship, so applicants must be legally authorized to work in Canada.

Key responsibilities

• Support customers, field team members and dealerships with equipment and reservation management and placement.
• Direct incoming customers' equipment to areas based on demand and productivity, helping balance regional inventory to meet future demand.
• Review reports that support accurate equipment placement, customer reservations and contracts.
• Assist with calls from and to customers.
• Assist with the U-Box portable storage product.

Required profile

• High school diploma or equivalent.
• Working knowledge of office equipment such as multi-line phones, phone etiquette, Word and email.
• Proficiency in customer service, time management and multitasking.
• Must be able to work in a fast-paced, dynamic environment and provide outstanding customer service.

What we offer

• Paid holidays, vacation and sick days, if eligible.
• Career stability and opportunities for advancement.
• Gym reimbursement program, if eligible.
• On-the-job training and a complete benefit plan, if eligible.
• RRSP payroll deduction plan and deferred profit-sharing plan, if eligible.
• You Matter Program (EAP), Mindset App Program and wellness programs.
• Discounts on Apple products, Dell computers, hotels and more.