Repair Operations Coordinator – Hybrid

About the role

KONE Canada is seeking a Repair Operations Coordinator to support the Canada West district from its Greater Vancouver office. The role combines administrative coordination with customer interaction to ensure timely and efficient repair services for elevators, escalators and building doors.

Key responsibilities

• Book quoted repair orders and requisition parts in SAP.
• Schedule planned repairs and coordinate with supervisors, customers, third‑party entities and regulatory bodies.
• Maintain the technician on‑call scheduler and manage overtime calls for technicians and supervisors.
• Audit order completeness and accuracy, and update SAP records.
• Assist with permitting, permit management and internal technician support.
• Handle invoice disputes, initiate invoices and manage down‑payment processing.
• Provide reporting for branch staff meetings and other administrative tasks.

Required profile

• Minimum 2 + years progressive customer service experience.
• High school diploma or equivalent.
• Proficient in Microsoft Word and Excel.
• Well‑organized with a strong customer‑service mindset.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• SAP

What we offer

• Competitive salary ranging from $65,800 to $86,415 CAD.
• Flexible hybrid work schedule.
• RRSP, RPP & TFSA with employer contributions.
• Medical, prescription, dental and vision insurance.
• Well‑being program and telehealth services.
• Paid time off – vacation, sick, personal and holidays.
• Company‑paid life, AD&D and short‑term disability insurance.
• Gym discounts and identity theft protection.