Remote File Clerk

About the role

As a Remote File Clerk you will ensure digital and scanned records are accurate, organized, searchable and compliant. Working in a high‑volume environment, you will support multiple internal teams by receiving, validating, naming and filing documents while maintaining an audit‑ready trail.

Key responsibilities

• Intake and indexing of files from shared inboxes, portals, ticketing tools and cloud folders, confirming document type, required fields, signatures and attachments.
• Apply standardized naming conventions, folder structures and metadata (client/project ID, date, category, version, region) to each record.
• Convert file formats, merge/split PDFs, compress images and label versions as needed.
• Maintain controlled libraries with retention tags, distinguishing final, draft and archived versions.
• Perform daily quality checks for duplicates, misfiles, missing pages or unreadable scans; flag exceptions and route them with clear notes.
• Log errors, contribute to process improvements and support audits by retrieving records and documenting chain‑of‑custody steps.
• Collaborate with HR, Finance, Operations, Legal and Customer teams to clarify requirements and provide status updates on backlog and turnaround times.

Required profile

• Experience in records management, administrative support, clerical work or document control.
• Strong attention to detail and ability to follow naming and filing rules consistently.
• Comfort handling confidential information and adhering to strict procedures.
• Basic computer proficiency with file systems, spreadsheets, PDFs and collaboration tools.

Required skills

• Cloud storage platforms (Google Drive, SharePoint, Dropbox)
• Document tools (Adobe Acrobat or equivalents)
• Spreadsheet software
• Ticketing / project tools (Jira, Asana, ServiceNow)
• E‑signature platforms
• General office productivity applications