Remote Customer Assistant – Administration

About the role

We are looking for a proactive, detail‑oriented Remote Customer Assistant to join our team. In this fully remote position you will handle customer communications and support a range of administrative tasks, helping to keep our operations running smoothly.

Key responsibilities

• Respond to customer inquiries via email and online chat tools.
• Maintain and update customer records, databases, and trackers.
• Coordinate follow‑ups, requests, and scheduling tasks.
• Organise digital files and ensure accurate documentation.
• Monitor open tasks and ensure timely completion.
• Perform high‑accuracy data entry and prepare basic reports.
• Provide general administrative and operational support as needed.

Required profile

• Strong written communication and customer service abilities.
• Excellent organisational and time‑management skills.
• Ability to multitask, prioritize and work independently.
• High attention to detail and accuracy.
• Problem‑solving mindset with a proactive approach.
• Previous experience in customer support or administrative roles is preferred.

Required skills

• Google Workspace (Docs, Sheets, Drive, etc.).
• Microsoft Office suite, especially Excel.
• Familiarity with email and customer‑support platforms.
• Experience with task/project management tools.
• Use of remote collaboration tools such as chat and video‑conferencing.

What we offer

• Competitive compensation.
• Flexible remote work schedule.
• Structured onboarding and training.
• Career growth opportunities in customer support and administration.
• Performance‑based incentives.
• Supportive remote team environment and ongoing learning resources.