Program Assistant – Student Services

About the role

The Centre for Accessibility at UBC is seeking a Program Assistant to provide front‑desk reception and comprehensive student‑service support. The role involves coordinating academic accommodations, managing appointment scheduling, handling inquiries, and supporting the Centre’s staff in a fast‑paced environment.

Key responsibilities

• Coordinate front‑desk reception and deliver accessible customer service.
• Manage appointment scheduling using SIS, Clockwork, Outlook and DTM tables.
• Process and update over 1,600 accommodation letters each academic year.
• Enter Early Alert requests into the OAMS database and generate statistical reports.
• Organize meetings, workshops and suicide‑prevention training sessions each term.
• Supervise student staff and liaise with other UBC units.

Required profile

• Demonstrated ability to work independently in a high‑stress, high‑volume setting.
• Strong judgment and interpersonal skills to respond sensitively to distressed students.
• Excellent organizational and multitasking abilities.
• Effective communication and problem‑solving skills.

Required skills

• SIS (Student Information System)
• Clockwork scheduling system
• Microsoft Outlook
• DTM tables
• OAMS database