Part‑Time Customer Service Agent – Calgary Airport

About the role

WestJet is hiring part‑time Customer Service Agents to work at its Calgary airport. In this role you will be the first in‑person point of contact for guests, helping them navigate check‑in, boarding and arrivals while ensuring a safe, stress‑free experience.

Key responsibilities

• Provide a safe and positive airport experience for all guests.
• Process service fees, create or modify reservations, and issue tickets.
• Support self‑serve kiosks and assist guests with mobility or special needs.
• Assist with aircraft arrivals and departures, including boarding and deplaning procedures.
• Troubleshoot itinerary concerns and help guests with connections.

Required profile

• Minimum two years of experience in a customer‑facing role.
• Proven punctuality, reliability and ability to work flexible shift schedules, including nights and weekends.
• Physical ability to walk long distances, stand for extended periods and lift up to 50 lb.
• Strong English reading and communication skills.

Required skills

• Proficiency with computers and Windows‑based software.

What we offer

• Part‑time schedule averaging 20‑30 hours per week.
• Opportunity to represent a leading Canadian airline.
• Flexible shift work in a dynamic, fast‑paced environment.