Part‑Time Customer Service Agent (Airport)

About the role

Join American Airlines as a Part‑Time Customer Service Agent at Toronto Pearson International Airport. You will be the first point of contact for passengers, helping them navigate check‑in, security screening, and gate procedures while delivering a friendly, efficient experience.

Key responsibilities

• Perform security screening and passenger service at check‑in counters and gate areas.
• Assist passengers with reservations, ticket issuance, and check‑in processes.
• Verify travel documentation and ensure compliance with security regulations.
• Handle baggage inquiries, calculate excess baggage fees, and process payments.
• Communicate flight information and answer passenger questions.

Required profile

• High school diploma or equivalent.
• Ability to work flexible shifts, including weekends and holidays.
• Strong customer service, communication, and organizational skills.
• Capacity to stand for long periods and lift items up to 70 lb.
• Professional appearance in line with company standards.

Required skills

What we offer

• Travel perks for you, family and friends to 365+ destinations.
• Health benefits starting day one.
• Wellness programs, employee assistance, pet insurance, and discounts on hotels, cars, cruises, etc.
• Inclusive workplace with diverse employee resource groups.