Partner Solutions Architect

About the role

ServiceTitan is looking for a Partner Integration and Certification Architect for its App Marketplace program, with 3-5 years of experience building partner ecosystems. You will build and improve integration frameworks, recommend integration approaches and API-based solutions to partners and customers, and ensure a seamless development experience. The role calls for proactive leadership and the ability to drive large, cross-functional product initiatives.

Key responsibilities

• Advise third-party developers and partner teams on best practices for designing, building and integrating apps using the APIs, and review partner solution architecture and integration plans
• Support partners with hands-on troubleshooting, for example debugging API requests with Postman
• Review partner technical architectures, propose scalable and secure integration solutions, and help troubleshoot implementation challenges
• Lead the technical certification of partner apps before they are published on the App Marketplace, ensuring they meet functional, security and compliance standards, and document and communicate feedback to partners
• Help partners understand API documentation, Postman collections and other integration tools, and contribute to technical documentation and integration guides
• Run technical workshops or office hours for partner enablement when needed
• Work with product, engineering and marketplace operations teams to improve certification criteria and onboarding, and capture partner feedback to improve API offerings

Required profile

• 3-5 years in a technical role involving API integrations, solutions engineering, partner enablement or technical account management
• Prior experience working directly with external partners or customers on integrations
• Bachelor's degree in Computer Science, Engineering or a related field, or equivalent practical experience
• Leadership qualities, strong communication skills, and the ability to manage multiple partner relationships and deadlines

Required skills

• Hands-on experience with RESTful APIs, including design, testing and troubleshooting
• Proficiency with Postman for API testing and documentation
• Solid understanding of authentication frameworks such as OAuth 2.0
• Familiarity with app marketplaces, SaaS ecosystems or partner integrations is a plus

What we offer

• Expected compensation of $78,400 to $117,600 CAD for candidates residing in Canada, plus equity, benefits and possible bonus
• Company-paid medical, dental and vision, RSP match, and employee assistance program
• Flexible time off, learning and development, and leadership training
• Parental leave, adoption reimbursement, and financial planning tools