Order Fulfillment Associate

About the role

The Order Fulfillment Associate ensures timely and accurate processing of customer orders, directly influencing sales and the overall shopping experience. Working in a fashion‑driven environment, you will collaborate with internal teams and external partners to maintain high fulfillment standards.

Key responsibilities

• Generate and update order pick lists multiple times daily.
• Execute hold orders within 24 hours of receipt.
• Enter shipping confirmations promptly into the database.
• Organize picking routes based on order volume and express deliveries.
• Inspect and package items, verifying product quality, correct labeling, and footwear mismates.
• Process customer returns, verify match with original orders, and assess resale condition.
• Log refunds, return resalable merchandise to appropriate departments, and maintain accurate system records.
• Collaborate with cross‑functional teams to achieve high fill‑rate compliance.
• Maintain inventory of wrap and pack supplies and ensure privacy policy adherence.

Required profile

• Strong attention to detail and ability to follow standard operating procedures.
• Excellent organizational skills to manage multiple orders simultaneously.
• Ability to work efficiently in a fast‑paced retail fulfillment environment.
• Good communication skills for coordination with sales associates and other departments.

Required skills

What we offer

• Competitive total compensation package.
• Generous employee discount on luxury brands.
• Pension plan and health & dental benefits.
• Tuition assistance and continuous learning opportunities.