ORCA Administrative Coordinator

About the role

The ORCA Administrative Coordinator oversees daily operations of UBC's campus‑wide testing facility, ensuring smooth testing processes and high service standards. The role involves recruiting, training, and scheduling invigilators, monitoring operational data, and supporting continuous improvements. It is a fully on‑site position with occasional shift, evening, and weekend work.

Key responsibilities

• Recruit, onboard, and train undergraduate and graduate student invigilators, ensuring they understand ORCA procedures.
• Schedule invigilators and allocate resources to meet testing demand, including extra proctors during final exam periods.
• Respond professionally to inquiries from students, faculty, and staff, providing clear and consistent information.
• Analyze weekly testing demand, advise the ORCA Manager on operational planning, and track service usage trends.
• Manage consumables and inventory, reordering supplies as needed to keep the facility fully stocked.
• Coordinate the ORCA Intake Survey, collect data from faculty, and assist with pilot project setup.
• Handle academic and non‑academic misconduct reports, triage issues, and escalate when necessary.
• Provide after‑hours support for urgent session changes, proctor replacements, and exam access emergencies.

Required profile

• High school graduation plus a two‑year post‑secondary diploma and at least four years of related experience, or an equivalent combination of education and experience.
• Demonstrated commitment to equity, diversity, and inclusion, with willingness to respect diverse perspectives.
• Ability to work independently under broad supervision and exercise sound judgment in operational decisions.
• Strong communication skills for interacting with faculty, staff, and students across multiple departments.