Operations – Air Export Specialist

About the role

The Operations – Air Export Specialist at DSV is responsible for managing the complete lifecycle of air export shipments from Calgary. You will coordinate movements, ensure regulatory compliance, and act as the primary point of contact for customers, carriers, and internal teams.

Key responsibilities

• Daily management and coordination of air export shipments.
• Establish schedules with carriers, tender shipments and confirm rates.
• Create and handle country‑specific export documentation.
• Monitor shipments, track and trace in‑route status, and resolve issues promptly.
• Prepare and publish shipment reports as required.
• Identify problems, implement solutions and ensure cost‑effective transport.
• Maintain DSV KPIs and conduct lane analysis to select optimal transport modes.
• Communicate regularly with customers, overseas offices, airlines, warehouses and truckers.
• Support new account implementation from SOP to execution.

Required profile

• Experience in air freight or export logistics operations.
• Strong knowledge of domestic and international shipping regulations.
• Excellent communication and customer‑service skills.
• Ability to work independently and collaborate with cross‑functional teams.
• Attention to detail and strong analytical mindset.

Required skills