Operational Resilience Manager

About the role

The Operational Resilience Manager will lead the design, implementation and maintenance of resilience practices across Enercare’s operations. This role ensures that critical business processes remain functional during disruptions, protecting both customer experience and business continuity.

Key responsibilities

• Develop and execute an operational resilience framework aligned with business objectives.
• Coordinate resilience activities across multiple business units and embed continuity considerations into process improvement initiatives.
• Identify, document and map critical processes, including dependencies on people, suppliers, facilities and assets.
• Facilitate Business Impact Assessments, define acceptable downtime thresholds and set recovery priorities.
• Create, maintain and test Operational Continuity Plans (OCPs) with practical manual work‑arounds, alternate processes and staffing contingencies.
• Lead resilience testing such as tabletop exercises and scenario‑based simulations, document outcomes and track remediation actions.
• Support real‑time coordination during operational disruptions and maintain communication with stakeholders.

Required profile

• Proven experience in operational resilience, business continuity or related risk management functions.
• Strong analytical skills with the ability to assess process dependencies and impacts.
• Excellent communication and stakeholder‑management abilities.
• Ability to develop clear, actionable continuity documentation and lead testing activities.

Required skills