Medical Office Administrator/Lab Technician

About the role

At CHARM Fertility, the Medical Office Administrator/Lab Technician supports both front‑desk operations and basic laboratory workflows in a women’s health setting. The role blends administrative duties such as scheduling, record‑keeping and billing with clinical tasks including phlebotomy and andrology support.

Key responsibilities

• Schedule and book appointments, maintain patient records in the Oscar EMR, and handle billing and receipt issuance.
• Collect blood samples, process them using laboratory equipment, and perform andrology tasks such as semen analysis and sperm washing.
• Ensure proper patient identification, label vials accurately, and keep detailed records of fluid specimens.
• Maintain a clean, organized phlebotomy cart and work area while adhering to infection‑control standards.

Required profile

• Diploma in Medical Laboratory Technology or equivalent; current registration with the Medical Laboratory Professionals Association of Ontario.
• Minimum 1 year of phlebotomy experience and at least 3 years of medical office administration experience preferred.
• Familiarity with fertility‑specific medical terminology and strong attention to detail in record‑keeping and billing.

Required skills

• Phlebotomy techniques
• Andrology procedures (semen analysis, sperm wash)
• Operation of laboratory equipment and sample processing
• Electronic Medical Record system (Oscar)
• Medical terminology related to fertility care

What we offer

• Vacation time
• Health and dental benefits
• Opportunities for career growth