Medical Office Administrator for SAFER Program

About the role

The Medical Office Administrator (MOA) supports the SAFER program, a community‑based safe supply initiative in Victoria. Working under the SAFER Coordinator, you will handle administrative duties in a harm‑reduction setting alongside clinicians, nurses, and support staff.

Key responsibilities

• Perform all administrative duties for the SAFER program, including reception, appointment scheduling and participant greeting.
• Maintain record‑keeping and filing systems, oversee the JUNO EMR system and MSP billing.
• Manage medical referrals, process incoming records, and prepare documents for clinics and participant visits.
• Handle invoices, reconcile monthly statements, and manage petty cash and program cheque requests.
• Order and restock supplies and equipment for the nursing team.
• Compile statistical and program information and maintain staff calendars.

Required profile

• Minimum two years recent medical office or harm‑reduction experience.
• Excellent organizational, communication and interpersonal skills.
• Ability to maintain strict patient confidentiality in line with PIPA and FOIPPA.
• Comfort working in a fast‑paced, crisis‑prone environment with people who use substances.
• Demonstrated commitment to harm‑reduction, social justice and equity.

Required skills

• Proficiency with JUNO Electronic Medical Records (EMR) system (training provided).
• Strong computer skills in Microsoft Word, Excel and Outlook.
• Experience with MSP billing and general office equipment.

What we offer

• Starting pay $32.04 per hour with stepped increases based on seniority.
• Part‑time regular schedule: 22.5 hours/week, Tuesday‑Thursday 8:30 am‑4:30 pm.
• Extended health, life and AD&D coverage after 488 hours.
• Pension contributions (9.31 % additional) and eligibility for Municipal Pension Plan.
• BC Transit ProPASS discount, vacation accrual, sick bank and statutory‑in‑lieu payments.