Manager, Delivery Solutions Architects - Toronto

About the role

Databricks is looking for a Manager, Delivery Solutions Architects (DSA) in Toronto, ON. DSAs lead the post-sales technical strategy for the company's largest enterprise customers, helping them get use cases into production quickly and smoothly. As DSA Manager you will shape and monitor the post-sales execution strategy for your region, lead the DSA team in Canada and report to the Director, Field Engineering in Canada.

Key responsibilities

• Manage a diverse team of Delivery Solution Architects to achieve customer, company and team goals, including usage growth, career growth and hiring.
• Hire, coach and grow the team, keeping it ahead of the technical curve and meeting certification goals.
• Assign accounts and distribute work so that customer coverage and team balance are optimal.
• Act as technical sponsor and thought leader for a select number of customers, working with stakeholders up to C-level executives.
• Partner with Sales, pre-sales and professional services teams, and with cross-functional teams, to reduce customer risk and handle escalations.
• Monitor customer progress, forecast growth and contribute to improving internal processes and programs.
• Create assets that build the Delivery Solution Architecture practice and improve consistency with customers.

Required profile

• 7+ years of successful experience in a customer-facing role.
• Proven delivery experience in SaaS technologies, especially Data Analytics, Data Warehousing, Data Engineering, ETL, Machine Learning, AI or Data Science.
• Experience building and leading technical post-sales teams, hiring, on-boarding and enabling post-sales professionals.
• Experience delivering workloads or data products into production, such as a delivery architect, project manager, DevOps or service/product owner role.
• Ability to act as a trusted advisor to technical executives on strategic data project delivery.

Required skills

• Knowledge of the Data+AI ecosystem and Databricks technology.
• Understanding of big data use cases across industries.
• Experience with architecture discussions, use-case go-lives, project and execution plans and customer growth strategy.

What we offer

• Expected pay range of $254,000-$340,000 CAD for this role.
• Possible eligibility for an annual performance bonus and equity.
• Benefits available depending on the region.