Learning & Development Specialist

About the role

The Learning & Development Specialist supports employee learning, knowledge management, technology adoption and continuous improvement initiatives across the firm.

Key responsibilities

• Coordinate onboarding and orientation programs for lawyers and business services employees.
• Assess learning and development needs and develop practical training solutions.
• Develop and maintain training materials, manuals, videos and self‑service resources.
• Deliver engaging training sessions on firm technologies, processes and systems.
• Support ongoing Legal Support Services training, onboarding and skills development.
• Collaborate with Library and Digital Content Services to manage knowledge resources.
• Maintain standard operating procedures, process documentation and knowledge articles.
• Monitor usage and quality of learning resources and recommend improvements.
• Identify gaps in documentation and workflows and implement standardized approaches.
• Support firm‑wide process improvement projects requiring learning or change‑management support.

Required profile

• 3–5 years of experience in learning and development, training or knowledge management, preferably in a professional environment.
• Proven ability to design and deliver training programs and create clear learning materials.
• Strong written and verbal communication with excellent presentation and facilitation skills.
• Ability to translate complex information into practical resources.
• Effective stakeholder management and relationship‑building across legal and business teams.
• Organizational and project‑management skills with attention to detail.
• Analytical problem‑solving and proactive, independent work style.

Required skills

• Microsoft 365 suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint).
• SharePoint administration and intranet site management.
• Knowledge‑management platforms and digital learning tools.
• Familiarity with iManage and Learning Management Systems (LMS).

What we offer

• Salary range $70,000‑$85,000 CAD per year.
• Comprehensive health, dental, vision and wellness benefits.
• Mental health supports and Health & Wellness Spending Account.
• Parental leave top‑up to 100 % of salary.
• Generous vacation plus five personal days.
• Weekly socials, team‑building events and community initiatives.
• Professional development and training opportunities.