Junior IT Support Analyst

About the role

We are seeking a Junior IT Support Analyst to join our growing IT team. In this hybrid position you will provide day‑to‑day technical assistance to employees, helping them stay productive across a Microsoft‑centric environment.

Key responsibilities

• Troubleshoot hardware, software, and network issues reported by end users.
• Manage user accounts, provision laptops, desktops, and peripherals.
• Support Microsoft technologies such as Windows 11, Microsoft 365, Azure Active Directory (Entra ID), Intune, and Teams.
• Document incidents and resolutions in the service‑desk system.
• Collaborate with senior engineers to resolve complex problems.

Required profile

• 1–3 years of experience in IT Support, Help Desk, Service Desk, or Desktop Support.
• Strong communication and customer‑service orientation.
• Ability to prioritize multiple tickets in a fast‑paced environment.
• Passion for learning and staying current with technology trends.

Required skills

• Microsoft Windows 11
• Microsoft 365
• Azure Active Directory (Entra ID)
• Intune
• Microsoft Teams
• Active Directory / Entra ID
• Endpoint management tools

What we offer

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and mentorship.
• Collaborative team environment with exposure to enterprise‑level IT operations.
• Hybrid work model – 2–3 days onsite in Calgary or Toronto, the rest remote.