Junior Desktop Support & Windows 11 Migration Technician

About the role

We are looking for a Junior Desktop Support & Windows 11 Migration Technician to join our client’s IT team in downtown Vancouver on a 3‑month contract (with possible extension). The role is part‑time, 22.5 hours per week, working on‑site Tuesday to Thursday.

Key responsibilities

• Provide first‑line support for Windows 10 and Windows 11 desktops, laptops and peripherals.
• Deploy, image and provision new devices using Microsoft Intune and Autopilot.
• Perform hardware troubleshooting on laptops, docking stations and other peripherals.
• Install, configure and resolve software issues.
• Handle IT tickets through the Asana ticketing system.
• Assist with data backup, migration and basic networking issues (Wi‑Fi, VPN, printers).
• Support macOS devices and manage Apple device deployments.
• Schedule and coordinate user appointments and upgrade windows.

Required profile

• Junior‑level experience with Windows 10/11 administration and support.
• Familiarity with laptop imaging, device provisioning and hardware troubleshooting.
• Ability to manage multiple users and upgrade schedules simultaneously.
• Available to work on‑site in downtown Vancouver three days a week.

Required skills

• Windows 10 administration
• Windows 11 administration
• Laptop deployment and imaging
• Device provisioning and configuration
• Hardware troubleshooting (laptops, docking stations, peripherals)
• Software installation and troubleshooting
• IT ticketing system (Asana)
• Microsoft Intune
• Microsoft Autopilot
• Basic networking troubleshooting (Wi‑Fi, VPN, printers)
• Data backup and migration
• macOS support
• Apple device deployment and management

What we offer

• 3‑month contract with possibility of extension.
• Part‑time schedule: Tuesday‑Thursday, 22.5 hours per week.
• On‑site work in downtown Vancouver.