IT Technician – Microsoft Dynamics 365 Business Central (Hybrid)

About the role

We are looking for an IT Technician to manage and enhance the Microsoft Dynamics 365 Business Central environment for our client. The role combines system administration, user support, and process improvement while working in a hybrid setting.

Key responsibilities

• Configure user access, security, workflows, and Microsoft 365 integrations within Business Central.
• Provide timely technical support, troubleshoot issues, and deliver user training and documentation.
• Identify and implement process improvement opportunities and system enhancements.
• Coordinate system upgrades, testing, and ERP‑related projects.
• Collaborate with business users, IT teams, vendors, and consultants to resolve issues.
• Develop reports, dashboards, and data insights for operational and financial reporting.
• Maintain data integrity and ensure reliable system performance.

Required profile

• Diploma or degree in IT, Business Administration, Accounting, Computer Science or related field.
• 3‑5+ years of experience with Microsoft Dynamics platforms, preferably Business Central.
• Experience supporting Microsoft 365 applications and cloud‑based environments.
• Exposure to accounting processes such as AP, AR, or general ledger support is an asset.

Required skills

• Microsoft Dynamics 365 Business Central
• Microsoft 365 Administration (SharePoint, Teams)
• ERP integrations and workflow management
• Power BI reporting and dashboard development