IT Operations & M3 Support Analyst (Hybrid, 14‑Month Contract)

About the role

Circular Materials is looking for a hands‑on IT Operations & M3 Support Analyst to maintain the M3 Post‑Collection Portal, rugged mobile devices, and broader IT operations. This hybrid role is based in the Greater Vancouver area, requiring both remote work and regular onsite support at the Vancouver office.

Key responsibilities

• Provide Level 1/Level 2 support for the M3 portal, including access, authentication, browser, and device issues.
• Configure, deploy, and manage rugged Android/scanning devices via Microsoft Intune/MDM.
• Support Windows laptops, Microsoft 365, endpoints, peripherals, and general user issues.
• Perform initial troubleshooting, escalate complex incidents, and coordinate hardware warranty and lifecycle activities.
• Assist with QA, UAT, production roll‑out, and post‑launch stabilization, maintaining ticket notes and knowledge articles.

Required profile

• Bachelor’s degree in IT, Computer Science, Information Systems or equivalent practical experience.
• 4–5 years of corporate Level 1/Level 2 IT support experience.
• Hands‑on experience with Microsoft Intune, MDM, and device lifecycle management.
• Experience supporting Android mobile devices, tablets, or scanners.

Required skills

• Microsoft Intune and Mobile Device Management (MDM).
• Android rugged device configuration (Android Enterprise, Samsung Knox).
• Windows laptop and Microsoft 365 administration.
• ITSM/ticketing systems and incident escalation processes.
• Microsoft Entra ID (Azure AD) authentication and device compliance.