IT Deskside Support Technician

About the role

Join our dynamic and rapidly expanding team as an IT Deskside Support Technician! If you thrive in a fast‑paced environment and love tackling technical challenges, this is the perfect opportunity for you. As a key player in our IT department, you'll be the go‑to expert for our users, providing top‑notch support for computer hardware, applications, and software.

Key responsibilities

• Set up, configure, and deploy workstations to company standards, ensuring a smooth start for all users.
• Troubleshoot hardware and software issues on desktops, laptops, monitors, printers, and peripherals.
• Manage manual and automated software installations, deployments, and updates.
• Oversee Windows updates and data backups to safeguard valuable data.
• Provide timely and exceptional end‑user support for daily operations.
• Maintain an up‑to‑date inventory of systems and spare parts.
• Resolve ISP and network issues quickly to minimize downtime.
• Provide regular status updates on support requests and tasks.
• Create procedure documents and step‑by‑step guides for users.
• Coordinate hardware repairs and vendor warranties.

Required profile

• Degree in Information Technology or related field, preferably with a focus on networking, security, or programming.
• At least 2 years of hands‑on experience troubleshooting hardware/software issues and delivering IT support.
• Strong organizational skills and keen attention to detail.
• Effective communication skills, both online and in‑person, to explain technical concepts to non‑technical users.
• Fast learner with creative problem‑solving abilities.
• Ability to multitask and thrive in a dynamic, fast‑paced environment.
• Professional attitude and strong work ethic.
• Relevant diploma, certificate, or equivalent work experience.
• Legally eligible to work in Canada.

Required skills

• Windows operating system administration.
• Hardware troubleshooting.
• Software installation and deployment.
• Network troubleshooting.
• Data backup management.

What we offer

• Competitive salary reflecting skills and experience.
• Annual bonus opportunities tied to individual and company performance.
• Comprehensive benefits package supporting health and well‑being.
• RRSP employer matching contributions.
• Generous personal days for work‑life balance.
• Professional development opportunities, including training and mentorship.
• Unbeatable company culture built on respect and teamwork.
• Modern, tech‑savvy company‑provided equipment.
• Frequent team‑building events and activities.