IT Co-op - Winter Term 2027

About the role

Johnson Electric is hiring an IT Co-op for its Winter Term 2027 program, based onsite in Ancaster, Ontario. The position is full-time and focuses on first-level IT support, including PC setup, troubleshooting and user assistance. Occasional travel to Mississauga or Stratford is required.

Key responsibilities

• Provide first-level contact and problem resolution for users with hardware, software and application issues, following support case procedures
• Set up, install and configure PCs for new and existing corporate members, with the right hardware and software
• Deliver user support and guidance while maintaining a high standard of customer service
• Document, track and route user queries and requests through the ticket management platform
• Install, upgrade and manage software, and keep an updated inventory of hardware and software assets
• Keep PCs compliant with security policies and assist in implementing security protocols
• Train users on system use and support IT onboarding
• Generate service desk reports, document issues and solutions, and liaise with other IT teams and higher-level support

Required profile

• Working toward a degree in Computer Science, Engineering or an equivalent field (e.g. Computer / Mechatronics / Smart Manufacturing)
• At least 1 year of experience in the automotive manufacturing industry
• Entry-level; previous experience in a similar role is an advantage
• Able to work with minimal supervision and to collaborate with other business units

Required skills

• Windows, macOS and Linux
• Software installation, configuration and management
• Troubleshooting of hardware, software and networking issues
• Familiarity with IT service management and ticketing tools
• Basic knowledge of cybersecurity, LAN/WAN/VPN networks and cloud services such as Azure, AWS or Google Cloud
• Ability to write and maintain technical documentation

The company states it offers competitive pay and benefits, and welcomes applications from people with disabilities.