Help Desk Technician – IT Support

About the role

The Help Desk Technician will provide first‑line technical support to users across the organization, ensuring smooth operation of computer networks and systems. You will troubleshoot issues, maintain documentation, and assist with equipment setup in a fast‑paced telecommunications environment.

Key responsibilities

• Give users access to computer networks and respond to difficulty reports.
• Report on performance of computer systems and networks, and maintain a problems‑and‑solutions log.
• Set up equipment, install cables, operating systems, and required software for employees.
• Perform web‑server backup and recovery operations.
• Provide business systems, network, and Internet support, including advice and training to users.

Required profile

• Client‑focused with excellent oral and written communication.
• Organized team player able to multitask and manage time effectively.
• Attention to detail and ability to work under pressure.
• Valid driver’s licence, own vehicle, and willingness to travel as needed.

Required skills

• Networking software
• Networking hardware
• Networking security
• Servers
• Desktop applications
• File management software
• Security software
• Mail server software
• TCP/IP
• Wireless networks
• WordPress

What we offer

• Health benefits including dental, vision, disability, and paramedical coverage.
• Financial perks such as performance bonus and mileage reimbursement.
• Free parking and paid time off for volunteering or personal days.