Guest Service Representative & Reservations Agent

About the role

Join the Front Office team at a renowned Relais & Châteaux property on Vancouver Island. As a Guest Service Representative and Reservations Agent you will be the primary point of contact for guests, handling reservations, check‑ins, and personalized service throughout their stay.

Key responsibilities

• Deliver personalized guest service that meets Relais & Châteaux, AAA and Forbes standards.
• Take and process reservation calls, monitor email inquiries and manage online bookings.
• Enter and maintain group rooming lists, confirm reservations and ensure accuracy.
• Perform clerical duties such as maintaining reservation files, filing and faxing.
• Assist with night audit duties when required.
• Welcome guests, conduct check‑in/check‑out, provide orientation and deliver amenities.
• Answer guest questions about the inn’s services in person, by phone or email.
• Handle concierge‑related tasks and support overall front‑office operations.

Required profile

• Commitment to delivering exceptional hospitality experiences.
• Strong communication skills and ability to build rapport with guests.
• Flexibility to think creatively and adapt to guest needs.
• Team‑oriented mindset with a focus on sustainability and community values.

Required skills

What we offer

• Supportive and engaging work environment.
• Opportunities for professional growth within a world‑class hotel.
• Exposure to award‑winning hospitality standards.