Guest Service Representative – Front Desk

About the role

We are looking for a Guest Service Representative to join our front‑desk team. In this role you will be the first point of contact for guests, ensuring a smooth and welcoming experience throughout their stay.

Key responsibilities

• Register arriving guests, assign rooms and maintain accurate records.
• Process group arrivals and departures, and manage room reservations, cancellations and changes.
• Investigate and resolve guest complaints and claims.
• Provide information on hotel facilities and services.
• Maintain an inventory of vacancies, reservations and room assignments.
• Answer telephone calls, relay messages and deliver excellent customer service.
• Perform general front‑desk duties and keep records up to date.

Required profile

• 7 months to less than 1 year of experience in hospitality or front‑desk roles.
• No specific degree required.
• Willingness to relocate and work on‑site.
• Attention to detail and ability to work in a fast‑paced environment.
• Strong interpersonal and oral communication skills.
• Ability to work independently and as part of a team.

Required skills

• Basic computer and technology knowledge.

What we offer

• Other benefits.