General Manager, Canada

About the role

The organization is a fast‑growing biologics discovery and development company seeking an experienced operational leader to guide its Canadian site through a critical growth phase. The role combines P&L responsibility, operational scaling, and the integration of AI‑driven tools to enhance service delivery for pharma and biotech clients.

Key responsibilities

• Own full P&L – budgeting, forecasting, pricing, margin control and exception approvals.
• Lead quarterly business reviews and drive corrective actions with executive leadership.
• Define and enforce operating metrics for bookings, backlog, capacity, utilization, project margin and cash collection.
• Manage end‑to‑end project intake, scoping, staffing, scheduling, risk and escalation processes.
• Standardize delivery practices, milestone reporting and program governance.
• Optimize throughput and cycle time while preserving scientific rigor and data quality.
• Oversee rollout, adoption, training and stabilization of software and AI/LLM tools.
• Integrate software‑enabled workflows that connect wet‑lab and AI capabilities.
• Align systems, templates, SOPs and reporting across multiple sites.
• Build and scale a high‑performing team with clear accountability and measurable metrics.
• Maintain safe laboratory operations and audit readiness.

Required profile

• 15+ years of management experience with full P&L responsibility.
• 5+ years in CRO, CDMO or fee‑for‑service biologics R&D services.
• 8+ years leading senior scientific or operational managers.
• Proven record of scaling operations, implementing processes and driving change.
• Experience leading software rollouts and integrating AI/LLM tools.
• Strong client‑facing leadership and escalation management.
• Experience in fee‑for‑service, non‑GMP lab environments; multi‑site, cross‑geography exposure preferred.

Required skills

• AI/LLM integration
• In silico computational biology
• Software rollout and adoption