Front Office Supervisor

About the role

The Wickaninnish Inn, a Relais & Châteaux property on Vancouver Island, is seeking a Front Office Supervisor to uphold its world‑class guest experience. You will work closely with the Front Office Manager, leading a team that delivers personalized service in line with Forbes, Michelin, AAA and Travel & Leisure standards.

Key responsibilities

• Ensure efficient, personalized guest service that exceeds luxury‑hotel standards.
• Support the Front Office Manager and act as the primary point of contact for guests and team members needing immediate assistance.
• Assist in budgeting, staffing, and administrative tasks for the Front Office department.
• Maintain cleanliness and condition of front office areas and storage.
• Participate in HR functions, learning and development initiatives, and continuous improvement of front‑office processes.

Required profile

• Demonstrated experience in a front‑office or guest‑service role within a luxury hotel environment.
• Strong commitment to hospitality excellence, sustainability, and community values.
• Ability to work hands‑on, mentor team members, and handle guest concerns promptly.
• Excellent communication and interpersonal skills.

Required skills

• Proficiency with front‑office management systems.
• Basic budgeting and administrative competencies.

What we offer

• A supportive, inclusive workplace that values diversity.
• Opportunities for professional growth within a globally recognized hotel.
• Engagement with a team passionate about delivering exceptional guest experiences.