Front Office Assistant Manager

About the role

The Front Office Assistant Manager supports the Front Office Manager in delivering seamless guest experiences at a busy hotel. This role oversees daily front‑desk operations, including bell staff, switchboard, and guest services, ensuring efficient check‑in and check‑out processes while maintaining high standards of service.

Key responsibilities

• Supervise and coach front‑desk team members, including bell staff and switchboard operators.
• Manage day‑to‑day front office activities to meet quality and service standards.
• Handle guest inquiries, complaints, and conflict resolution promptly.
• Monitor performance metrics and implement corrective action plans based on guest feedback.
• Collaborate with the Front Office Manager to set goals and improve departmental efficiency.
• Ensure employee recognition and maintain a positive, collaborative work environment.

Required profile

• High school diploma or GED with at least two years of guest‑services or front‑desk experience, OR a two‑year degree in Hotel Management, Hospitality, Business Administration, or a related field.
• Strong interpersonal and communication skills with a focus on honesty and integrity.
• Ability to lead by example, build trust, and foster teamwork.
• Flexibility to perform duties across various front‑office functions as needed.

Required skills

What we offer

• Competitive annual salary range of $63,000‑$76,000 CAD.
• Eligibility for annual performance bonus.
• Competitive retirement plan and social benefits.
• Exclusive Marriott travel benefits.