Front of House Facilitator (Work-Study)

About the role

The Front of House Facilitator supports the daily operations of the Schulich School of Music venues. Working under the immediate supervisor, the role ensures a smooth experience for concert‑goers, rental clients, and staff while providing valuable work‑study experience for a McGill student.

Key responsibilities

• Manage day‑to‑day front‑of‑house activities, including ticket scanning, program distribution and greeting the public.
• Maintain and update the schedule for event staffers and box‑office attendants.
• Liaise with administration, production personnel and hall personnel for rental clients.
• Answer general inquiries, provide directions and ensure a welcoming environment.
• Coordinate hall personnel for external rental events.

Required profile

• High school diploma with at least two years of related customer‑service experience.
• Experience coordinating a team of student workers in a high‑stress, event‑driven environment.
• Availability to work evenings and weekends according to concert schedules.
• Bilingual in French and English.
• Authorization to work in Canada and willingness to work in Quebec.

Required skills

• CPR and First Aid training (asset).

What we offer

• Hourly wage of $17.17 (AMUSE C).
• Flexible part‑time schedule (approximately 10 hours per week) that varies with event activity.
• Work‑study credit and experience in a professional music venue.