Front Desk Supervisor
Courtyard by Marriott Halifax · Halifax
Job description
About the role
We are seeking a Front Desk Supervisor to lead our front desk team at Courtyard by Marriott Halifax, delivering outstanding guest experiences and ensuring efficient daily operations. The role involves managing staff, handling guest inquiries, and maintaining high service standards in a fast‑paced hotel environment.
Key responsibilities
- Coordinate activities with other departments and establish work schedules and procedures.
- Supervise front‑desk staff, assign tasks, review work and provide technical advice.
- Prepare and submit operational reports, resolve work problems and recommend productivity improvements.
- Assist guests with special needs and ensure high‑quality service.
- Hire, train and coach staff on job duties, safety procedures and company policies.
- Resolve guest complaints and ensure satisfaction.
Required profile
- Secondary (high school) graduation certificate.
- 1–2 years of relevant experience in a hospitality or front‑desk environment.
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Courtyard by Marriott Halifax
Halifax