Front Desk Agent – Hotel Reception

About the role

The Front Desk Agent is the first point of contact for guests at Clarion Pointe Winnipeg. You will manage check‑ins and check‑outs, handle reservations, and provide information about hotel services and local attractions. This role requires delivering excellent customer service in a fast‑paced environment.

Key responsibilities

• Register arriving guests, assign rooms, and process group arrivals and departures.
• Take, cancel, and modify room reservations.
• Provide information on hotel facilities, services, and local points of interest.
• Calculate charges, receive payments, and process guest departures.
• Answer telephone calls, relay messages, and perform clerical duties such as faxing, filing, and photocopying.
• Follow emergency and safety procedures while maintaining attention to detail.

Required profile

• Client‑focused with strong interpersonal and communication skills.
• Dependable, organized, and able to work under pressure.
• Flexible schedule availability, including shifts, weekends, and overtime.
• Ability to stand for extended periods in a fast‑paced environment.
• Judgement and reliability as a team player.