Front Desk Agent – Full‑Time

About the role

As a Front Desk Agent at Fairmont Pacific Rim, you will be the first point of contact for guests, ensuring a memorable experience from arrival through departure in a luxury hotel setting.

Key responsibilities

• Greet, check‑in, and check‑out guests with a warm, professional demeanor.
• Respond promptly to guest requests and settle accounts accurately.
• Promote hotel facilities and identify upselling opportunities to enhance stays.
• Provide personalized service to create memorable experiences.

Required profile

• Previous experience in housekeeping within a hotel environment.
• Supervisory or leadership experience is an asset.
• Strong attention to detail, communication, organizational and problem‑solving skills.
• Ability to lead and motivate a diverse team in a fast‑paced setting.
• Flexibility to work weekends, holidays and varying shifts.
• Legal eligibility to work in Canada.

Required skills

• N/A

What we offer

• Competitive hourly rate of $32.55 CAD.
• Extensive benefits package including health, dental, vision, life and disability insurance.
• Company‑matched pension plan and Group RRSP enrollment.
• Complimentary work meals, dining discounts, and travel reimbursement for TransLink passes.
• Complimentary hotel stay with breakfast for newly hired employees.
• Opportunities for sustainability, charity, and community engagement initiatives.
• World‑class training, leadership programs, and global career development.