Forward Deployed Engineer, Infrastructure Specialist (North America)

About the role

Cohere is a security-first enterprise AI company building foundation AI models and products, with a global presence and offices including Toronto. This role sits between the North AI workspace platform and its clients' engineering teams, helping integrate AI securely into sectors such as finance, healthcare and telecommunications. You will lead the deployment of North in private cloud and on-premises environments.

Key responsibilities

• Lead end-to-end deployment of North in private cloud and on-premises environments, including planning, configuration, testing and rollout.
• Partner with enterprise IT teams to assess infrastructure, security requirements and data management practices.
• Design and implement deployment strategies tailored to client needs, ensuring compliance with data privacy and security standards.
• Troubleshoot and resolve deployment-related technical issues to minimize downtime.
• Work at high velocity and with a high level of quality to deliver solutions that exceed customer expectations.

Required profile

• Experience with and enjoyment of working directly with customers.
• Experience deploying enterprise software in private or hybrid cloud environments.
• Proven experience administering production Kubernetes clusters and expertise with Helm.
• Strong expertise in cloud infrastructure, networking and virtualization.
• Able to perform well in fast-paced environments where priorities change.

Required skills

• Kubernetes and Helm
• DevOps practices, CI/CD pipelines and Git
• Cloud platforms Azure, AWS and GCP

What we offer

• Weekly lunch stipend of $75 or equivalent in local currency.
• Health and dental benefits, including a mental health budget.
• RRSP matching, 401K and pension scheme.
• Parental leave top-up of up to 6 months for either parent.
• Enrichment benefits, education and learning stipend, and 6 weeks of paid vacation.
• Travel budget to other offices and an annual company offsite.
• $500 home office stipend and a co-working benefit for remote workers.